GreatCall: Technological Pixie Dust for Caregiving

Big Hero 6 (2014) Walt Disney Pictures

Big Hero 6 (2014),  Walt Disney Pictures


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Imagine having a personal inflatable healthcare robot with a database of your medical details, like Baymax from Disney’s “Big Hero 6.” As of now, that possibility lies within the creative minds at Walt Disney Pictures, but hopefully it will eventually become a reality.  While we wait for that technology to evolve, we are fortunate to have a company like GreatCall, which offers sophisticated yet accessible mobile and urgent response devices that assist and give peace of mind to caregivers and the people for whom they care.

I’ll use my own experience to illustrate what I consider to be the power of GreatCall’s products. I was the primary caregiver for my dad, who was in his eighties and living alone with cancer, and, at the same time, for my husband, Ben, who had ALS. One of my biggest fears was not being around for, or aware of, an emergency. We did have our routines for phoning and texting while I was at work, but there were the times I couldn’t reach them, and those were times I lived in panic. That’s where GreatCall would have eased our worries.

GreatCall's Jitterbug Smart, Jitterbug Flip, Lively and Lively Wearable

GreatCall’s Jitterbug Smart, Jitterbug Flip, Lively and Lively Wearable

One product with outstanding features is GreatCall’s Lively, an urgent response device that connects directly to a 5Star Agent for immediate assistance. Unique functions that grabbed my attention are fall detection and GPS location. Like many people, Ben did not want to admit that he needed help, though we both worried about falls. There was more than one instance where although unharmed, Ben had ended up on the floor or could not lift himself from a chair, and was waiting patiently for me to return home. With this device, I could have gone online or used my smartphone at any time to track Ben, and I would have been alerted to any falls, or an agent would have contacted me, either through the fall detection service or if Ben called for urgent care. That would have been a huge relief!  When Ben finally did concede to the use of a medic alert system, it had to be connected to a land line, and the speaker was not always nearby, which posed problems particularly as the ALS increasingly affected his voice and speech. In comparison, the Lively does not need a land line connection, has a built-in two-way communication function, and it can be worn around the neck, on the wrist, or carried around on a keychain. It is accessible even to a person who is not tech-savvy, like my dad.  The Lively Wearable version of this device can be worn on the wrist and includes a fitness tracker option that can be managed with a smartphone connection.

GreatCall also offers mobile phones- the Jitterbug Smart and the Jitterbug Flip– which offer the features and style you would want in a phone, but with helpful adaptations like voice typing, yes/no prompts for programming and larger screens and buttons. These features would have helped my dad, who rarely used his cell phone because he had trouble with the technology and the small buttons. ALS compromised Ben’s dexterity, so these phones would have helped him as well. The Jitterbug phones also come with the 5Star Medical Alert feature, an emergency button that connects immediately to a National Academy of Emergency Dispatchers agent.

In addition to impressive products, I love that GreatCall considers and integrates the caregiver’s concerns into its products and services.  Through a smartphone, tablet or computer, I could have used the caregiver’s app to check on Ben or my dad or known their locations via GPS technology (also invaluable to anyone caring for someone with Alzheimer’s Disease or any form of dementia). It is even possible to check the power level of the devices. This is a tremendous support system. All caregivers need that!

There are no annual contracts or cancellation fees but the services you receive vary by the plan you choose. Options include 24/7 access to urgent care, a GreatCall link for family contact, a personal operator, daily Med-Coach tips (including prescription updates), daily Check-in calls, weekly wellness expert calls, brain games, and product replacement guarantees for stolen, lost, or broken items, fall detection and a fitness tracker.

They may not be able as adorable as Baymax, but GreatCall products are high tech caregiving solutions designed to empower people to feel independent and engaged in life while assuring their caregivers of their safety. I call that a whole lot of pixie dust!

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Baymax, Big Hero 6